To help ensure the best possible holiday experience for our mutual customers, we monitor renovation and construction projects and work closely with you to maintain transparency regarding any works that may affect guests. We can also provide guidance on key health and safety requirements and industry best practices.

On this page, you will find everything you need to know when planning renovation or construction works at your property.

Notify Us About Planned Building Works

If you are planning any renovation, refurbishment, maintenance or construction activity, please let us know by completing our Building Works Notification Form.

Once we receive your submission, a member of our team will review the information and contact you if we require any additional details.

If you have questions about planned works at your property, or if external construction activity near your hotel could impact guests, please contact your local Quality Assurance Manager, who will be happy to assist.

Why Early Communication Matters

Keeping guests informed helps us set the right expectations, minimise disappointment and support positive holiday experiences. The earlier we understand the scope and timing of any works, the better we can work together to manage potential impacts and ensure transparency for our customers.

Working Together for Our Customers

Our goal is to support you through every stage of your renovation or construction project while helping to protect the holiday experience of our mutual customers.

Together, we can create great holidays and happy customers.