Why work with us
TUI is committed to protecting our customers and people across the globe. Being the world’s number one tour operator it is our vision to set a Hotel Security standard for the tourist industry. As we greatly value our partnership with you and the work you carry out to consistently deliver memorable holidays, we wanted to invite you to be part of our vision. Bringing the new TUI Hotel Security standard to life.
Our external partner Intertek Cristal will contact hotels in our portfolio to arrange a security risk assessment, having a closer look at the security measures in hotels and ensuring that they have the safest environment for our guests and staff.
We are sure you will appreciate with the vast hotel network we have it would be impossible for us to schedule a security risk assessment for you all at one time, so until Intertek Cristal contact you we urge you to start your preparation. Within this Security section we have provided you with guidance, templates and related information, in fact all you will need to deliver the new TUI Security standard into your hotel.

Three Reasons
Reasons why TUI would be a great partner for your businessPillar 1: Security Responsibilities
- A member of staff is nominated as the person responsible for security
- Your hotel is zoned and each zone has been allocated its own responsibilities and tasks
Pillar 2: Risk Assessment
- Any risks or threats to your hotel are identified and documented
- Security measures that will mitigate any risks you identify are implemented and the relevant processes are in place to support this
- Additional special procedures for high risk areas such as cash handling have been identified and are in operation
Pillar 3: Planning
- The security management process is documented
- All security measures are well maintained and in working condition
- Security awareness training is practiced regularly
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