Based on customer feedback, the TUI Global Hotel Awards celebrate the outstanding quality and service delivered to TUI’s customers by its hotel partners. TUI also recognises hotels that have demonstrated their commitment to sustainability.
TUI unveiled the winners last summer. The awards were due to take place in March 2020, but due to the pandemic had to be postponed. As tourism has gradually re-started in Summer 2020, with the re-opening of some destinations and hotels, TUI shared the results of its first Global Hotel Awards.
The winners:
Best Hotel Overland
TUI BLUE My Arbor, Dolomites, Italy
Best Hotel Eastern Mediterranean
TUI BLUE Palm Garden, Manavgat, Turkey
Best Hotel West Mediterranean
Hotel Falesia, Algarve, Portugal
Best Hotel Long Haul
TRS Yucatan Hotel, Riviera Maya, Mexico
Best Hotel TUI Belgium
RIU Palace Meloneras Resort, Las Palmas, Spain
Best Hotel TUI France
TUI BLUE Palm Beach Palace, Djerba, Tunisia
Best Hotel TUI Netherland
TUI BLUE Palm Garden, Manavgat, Turkey
Best Hotel TUI Nordic
Euphoria Resort, Kolymbari, Crete, Greece
Best Hotel – TUI Germany, TUI Austria & TUI Suisse
Ali Bey Resort Sorgun, Side, Turkey
Best Hotel TUI UK & Ireland
Kemer Barut Collection, Kemer, Turkey
TUI Care Foundation
PHAEA RESORTS, Elounda, Crete, Greece
Best Hotel Worldwide
Louis Infinity Blu, Protaras, Cyprus
Sustainability category:
Lower Carbon
ROBINSON Club Jandia Playa, Fuerteventura, Spain
Reducing Waste
Kuramathi, Maldives
Celebrating Local
Kuramathi, Maldives
Overall winner Better World Sustainability
ROBINSON Club Jandia Playa, Fuerteventura, Spain
Helen Caron, TUI Group Purchasing Director said: “Congratulations to our winning hoteliers and their teams on their outstanding and well deserved achievement. On behalf of everyone at TUI Group, we would like to thank each one sincerely for the unique and exceptional holiday experiences they delivered to our customers in 2019. We would also like to take the opportunity to thank all our hotel partners for their support and resilience throughout the pandemic.”
After travelling with TUI, customers have the opportunity to give feedback and rate their satisfaction with their holiday, including their hotel stay. These Customer Satisfaction Questionnaires (CSQs) form the basis for selecting TUI Global Hotel Award winners.
The new TUI Global Hotel Awards bring together long running regional awards – the Northern Region Hotel Awards in London, and the TUI Hollys in Berlin.
Over the past few years, TUI has undergone a major transformation, including all major European tour operator brands migrating to TUI. Therefore, new Group-wide awards for all hotel partners were introduced.
Small, socially distanced presentations with winners happened locally.
