Front Office Training
Your front office is your hotel’s business card – the first contact for your guest and the most important point of contact for questions and problems. Well-trained front office employees are crucial and play a key role in ensuring guest satisfaction.
Content of the training
- Tasks and duties of a front office employee
- Communication with guests: from general tips to general rules of conduct
- Workflows around Check In/Check Out
- Optimizing cooperation with other departments such as housekeeping and facility management
- Body language and role plays
Facts Module A
- Three-day training
- Practical focus with background theory
- Debriefing and report
Facts Module B
- Alternative to Module A
- Four-day training including front office manager coaching
- Practical focus with background theory
- Debriefing and report
Facts Module C
- In addition to module A or B
- Two-day follow-up within six months
- Further and more in-depth recommendations on the front office
- Refresher and review of the implemented standards
References
“We want to thank you for the wonderful days in Primorsko with your coaches, filled with absolutely useful training and lots of fun! Our team at Perla Hotels has learned so many new things and is very motivated to put the knowledge gained into practice. Special thanks also to your colleagues, who have proven to be great professionals and super friendly people! The advice and recommendations you’ve given us will definitely help us improve and develop!” Mihaela Zhechkova, Perla Hotels