Always Focus On The Customer

How can we work together to achieve full happiness in our mutual clients? How do we create perfect customer orientation across all departments of a hotel?

For this topic we have designed our new training titled “always focus on the customer”!

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Content of the training

  • Customer expectations & desires
  • New trends in hotel and service
  • The importance of good first contact
  • Handling any customer feedback
  • Complaint Management
  • Important factors to make clients feel happy

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Facts Module A

  • 3 days of training
  • Target group: Leaders and employees in direct contact with clients
  • Conclusions and documentation for follow-up during the season

References

“We were very pleased with the content of the training and the cooperation with the trainers. The housekeeping team is now highly motivated thanks to the helpful training, which was attended by the entire team. I‘m sure we will benefit from considerable added value gained on the basis of this training – not only appreciated by TUI guests but by all guests. The planning, content and duration of the training have met our expectations.“ Çaglar Bayrakçi, Spice Hotel & Spa

Further Trainings