Making travel easy for all customers, including those with disabilities, is a key focus for TUI this year. We know that having the right information on the accessibility of a hotel is essential for our customers with access needs. It’s TUI’s ambition to get better at providing this information so customers can choose the holiday that’s right for them.
Customers travelling with access needs account for 25% of all travellers and is a growing customer segment across the market.
TUI’s customers with access needs book longer hotel stays and spend more on their holiday, so taking steps to improve their booking and holiday experience is an investment worth making.
In partnership with AccessAble
To help us improve how we collect and display accessibility information, we have partnered with AccessAble, a specialist provider of Accessibility Guides. Their trained surveyors will be conducting a mixture of in-person and remoted-guided accessibility checks in several hotels from TUI’s portfolio.
The results of these assessments will produce Detailed Access Guides, which will be shared with TUI Partners, colleagues, and customers.
This is an ambitious Group project that will involve most of our hotel partners at some time in the future. Accessibility content checks will start at the end of March and continue throughout the coming months. TUI will reach out to your team if your hotel has been selected for a content review.
Adapted rooms- Confirmation is key
Everyone can play a key part in making sure that guests with access needs have a great holiday. Confirming or rejecting adapted room requests as soon as possible is essential to ensure we can welcome guests of all abilities. Requests that are not confirmed within 14 days will be cancelled, and the customer will be provided with an alternative hotel to stay in.
Learn more about AccessAble here:
If you would like to know more about this project, please reach out to Marina Snellenberg (marina.snellenberg@tui.co.uk)