Stay Safe Training by NACTSO

The training contains three short videos to cover the core guidance needed by staff working in hotels and resorts. In around 16 minutes it will show your staff what to expect and how to respond in the best and safest way to the terrorist threat, specifically:

- How to Identify and Respond to Suspicious Behaviour
- How to Identify and Deal with Suspicious Items
- How to React to Firearms or Weapons Attacks

If you find it useful you may include these videos in your training program

How To Identify and Respond to Suspicious Behaviour

IDENTIFYING SUSPICIOUS BEHAVIOUR

Remember to focus on behaviour, not appearance

On foot

  • Loitering in restricted or public areas
  • Paying significant interest to: entrances, exits, CCTV or security staff, taking photos
  • Concealing face / identity
  • Asking unusual or security-related questions
  • Avoiding security staff
  • Activity inconsistent with the nature of the building or area

From a vehicle

  • Vehicles parked out of place
  • Vehicles retracing the same route
  • Trust your instincts, if you see anything suspicious take action

REPORTING SUSPICIOUS BEHAVIOUR

  • Who did you see, what did they look like, what were they
    wearing?
  • What have you seen, what has happened, what was it that
    made you suspicious?
  • Where did the situation happen and where were you?
  • When did it happen – what time?

Don’t be afraid and don’t worry about over-reacting, have
the confidence to act.
Your actions could help avert an attack and save lives.

How To Identify and Deal with Suspicious Items

IDENTIFYING SUSPICIOUS ITEMS

Hidden: has the item been hidden? Has any attempt been
made to conceal the item from view or place it where
accidental discovery is unlikely? Innocent items are not
usually hidden deliberately.

Obvious: is the item obviously suspicious? Can wiring
or batteries be seen? Is it taped or contains liquids or
powders? Has it been found after seeing suspicious
behaviour?

Typical: is the item typical of what you might reasonably
expect to find in the location? Also consider the current
threat? Ask has anyone left the item?

ACTIONS TO TAKE IF YOU BELIEVE THE ITEM TO BE SUSPICIOUS

Confirm that the item is suspicious

Clear the area to the best of your ability

  • Do not touch the item and leave it in place

Communicate to your team and the police

  • Do not use radio handsets within 15 metres of the item

Control access into the area

How to React to Firearms or Weapons Attacks

RESPONDING TO A FIREARMS OR WEAPONS ATTACK

RUN

  • If there is a safe route, RUN, if not hide
  • Insist others go with you
  • Don’t let them slow you down
  • Leave your belongings behind

HIDE

 If you can’t run, HIDE

  • Find cover from gunfire
  • Be aware of your exits
  • Lock yourself in a room if you can
  • Move away from the door
  • Be very quiet, turn off your phone
  • Barricade yourself in

TELL

  • Call the police when you are safe
  • Give your location
  • Describe the attacker
  • Can you safely stop others from entering
    the area